Privacy Policy

Effective Date: 12/24/2024

Heavenly Home Care Inc. (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

We may collect the following types of information:

  1. Personal Information:

    • Name, address, phone number, email address, and other contact details.

    • Information related to services you request or purchase.

  2. Automatically Collected Information:

    • Device information, such as IP address, browser type, and operating system.

    • Usage data, such as pages visited, time spent on the site, and navigation paths.

  3. Communication Data:

    • SMS, MMS, and text message content (if you opt-in).

    • Call logs, voicemail messages, and other interactions.

  4. Job Applicant Information:

    • Resumes, application details, interview notes, and onboarding documentation.

  5. Cookies and Tracking Technologies:

    • Cookies, pixels, and similar technologies to enhance website functionality and gather analytics.

How We Use Your Information

We use the collected information for the following purposes:

  • To provide and manage our services.

  • To communicate with you, including appointment reminders, service updates, and other relevant notifications.

  • To improve our website and services through analytics.

  • To comply with legal obligations and enforce our terms.

  • To send marketing communications (with your consent).

Sharing of Information

We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your information with:

  • Service Providers: Third-party vendors, such as RingCentral, to facilitate communication services.

  • Legal Authorities: When required by law or to protect our rights and interests.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

SMS, MMS, and Text Messages Terms of Service

Types and Purpose of SMS, MMS, and Text Communications

By providing your phone number and opting in to receive text messages from Heavenly Home Care Inc., you agree to the following terms and conditions. Please read them carefully.

Purpose of SMS Communications:
Depending on your interactions with our services, you may receive text messages related to:

  • Clients and Customers: Appointment reminders, service updates, documentation alerts, and other relevant information.

  • Job Applicants: Application status updates, interview scheduling, onboarding materials, and relevant notifications.

Message Frequency and Fees

  • Message Frequency: You may receive up to 5 messages per week, depending on your engagement with our services.

  • Standard Messaging Disclosures: Message and data rates may apply based on your mobile carrier and plan.

Consent for SMS Communications

By opting in, you authorize Heavenly Home Care Inc. to contact you via:

  • Text messages sent directly by us or through our text messaging provider, RingCentral.

  • Messages sent via automatic dialing systems, artificial/prerecorded voice messages, or other communication technologies.

You acknowledge that text messages may contain service-related or marketing content. However, your information will not be shared with any third parties or affiliates for marketing purposes without your explicit consent.

Opt-In and Opt-Out

  • Opt-In: Customers may opt-in for SMS messaging by completing the opt-in form on our website or initiating communication via text messages with Heavenly Home Care Inc.

  • Opt-Out: You can opt-out of receiving text messages at any time by replying “STOP” to any message. Once you opt-out, you will no longer receive SMS communications, except for transactional or legally required messages.

Call to Action (CTA) Disclosure

By opting in, you agree to:

  • Receive up to 5 text messages per week related to appointment reminders, service updates, and other relevant notifications.

  • “Message and data rates may apply” disclosure is provided with every opt-in form or SMS communication.

Help and Support

For assistance with SMS messaging, reply “HELP” to any text message or contact us directly at [support contact information].

User Responsibilities

  • Accurate Information: Users must provide accurate contact details to ensure message delivery.

  • Device Compatibility: SMS, MMS, and text messaging services require compatible devices and mobile carriers.

RingCentral as a Service Provider

Heavenly Home Care Inc. uses RingCentral to provide SMS, MMS, and text message services. RingCentral may collect information such as:

  • Device information (e.g., IP address, operating system type).

  • Communication data (e.g., call detail records, message content).

  • Usage analytics and service quality data. For more details, please review RingCentral’s Privacy Policy.

Changes to SMS Terms

We reserve the right to modify these terms at any time. Users will be notified of significant changes via text message or updates to this policy.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

Your Rights

Under Illinois law, you have the following rights:

  • Access and Correction: Request access to your personal information and correct inaccuracies.

  • Opt-Out: Opt-out of receiving marketing communications.

  • Delete: Request deletion of your personal information, subject to legal obligations.

To exercise your rights, contact us at [email or phone number].

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Heavenly Home Care Inc.

1060 E Lake St, Suite 309, Hanover Park, IL 60133

+1 (224) 535-9983

[email protected]

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